I offer a variety of training classes that are beneficial to anyone looking to gain further knowledge. Classes can be geared towards entrepreneurs, managers or employees. A consultation gives us the opportunity to access your needs and classes can be created to fit your organization.
Social Media for Small Business
The benefits of social media marketing for business owners are explored. I take an in depth look at the various social media platforms and review the pros and cons of each for business owners. Do's and don'ts as well as simple how-to's are explained. Question and answer sessions are available.
Customer Service Training.
Customer service is the heart of all business. Often times our employees may not understand the importance of a positive attitude and going the extra mile. I give easy to understand training for the new hire or experienced executive. My customer service training classes cover a variety of topics including conflict resolution, employee relations, the basics and advanced training for unique situations.
Managers in all businesses face enormous pressure and difficulties. The way these situations are handled can make a world of difference to any organization. In my training courses I give managers the tools they need to properly assess and handle any situation. My aim is to maintain professionalism while keeping the concerns of the customer, policies and employees in mind. Topics can be adjusted to suit the needs of your organization.